American Musical Supply Reviews
American Musical Supply has an overall rating of 4.6 based on 23 reviews. Customer feedback on American Musical Supply is mixed: American Musical Supply reviewers highlight positive aspects like wide selection of musical instruments, competitive pricing, excellent customer service, fast shipping, which strongly appeal to musicians, music educators, hobbyists, music producers. However, American Musical Supply is often criticized for its occasional stock issues, website navigation challenges, limited international shipping options, customer service response times.
23 reviews
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How would you rate American Musical Supply?
All American Musical Supply Reviews (23)
carolineclark4554
May 30, 2026
"Bill was exactly what I expected"
I ordered a pedal and used their payment plan, so I was keeping a close eye on the charges.
Everything matched what I saw at checkout, right down to the amounts on my card. No surprise fees, no weird extra charge popping up later, nothing like that.
I also got the billing emails right away, which made it super easy to keep track of everything. It’s simple stuff, but i really appreciate when it’s handled correctly
Everything matched what I saw at checkout, right down to the amounts on my card. No surprise fees, no weird extra charge popping up later, nothing like that.
I also got the billing emails right away, which made it super easy to keep track of everything. It’s simple stuff, but i really appreciate when it’s handled correctly
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jesus_Shoun77
May 18, 2026
"Easy to browse and compare gear"
I was only planning to look for a new pedal, but of course I ended up clicking around for almost an hour. That usually happens when a site has a good mix of gear, and American Musical definitely does. They had guitars, amps, recording stuff, and a bunch of brands I already recognized, so I kind of assumed I’d be able to compare a few solid options without much hassle. Turns out I was right. It’s a nice site when you don’t feel like bouncing between ten different stores just to check prices and features
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Mario-thomas
May 01, 2026
"Warranty process was actually smooth"
My keyboard started acting up after a few months, mainly one of the keys not responding the same way every time, which was driving me a little nuts. I reached out to American Musical and they helped get the warranty repair started without making it complicated. There was a bit of waiting, and I kept checking the status more than I probably needed to, but it did get fixed in the end. Overall, solid support and I appreciated that they kept things moving.
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rebecca.Holcomb
April 30, 2026
"Helpful, but a little slow"
Customer service did get back to me and answered my question, but it took longer than I thought it would. Once they replied, they were helpful enough. Not sure how to explain it, but it wasn’t a bad experience, just not super impressive either. I just wish the response time had been a bit quicker
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lucille1973
April 22, 2026
"Exchange was fine, but the return shipping was frustrating"
The exchange itself went through without any real issues, but the return shipping process was more annoying than it needed to be. I get that mistakes and returns happen, but I do think the company should take more accountability for making that part easier and clearer for customers. Overall, it worked out, but it definitely left me a bit frustrated
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gerald1992
April 18, 2026
"Arrived Perfect"
My first thought when the order from americanmusical.com showed up was that it already looked promising. It arrived right on time, the box wasn’t beat up, and the guitar inside looked perfect. No scratches, dents, or anything off. It was packed really well and worked straight out of the box. Easy snap judgment here: I’m happy with it.
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kristi.Williams
April 09, 2026
"Easy order, no hassle"
I ordered a guitar stand and a set of strings from americanmusical last week, and it all went smoothly. The shipping updates were clear enough, and the box showed up right when they said it would. No weird delays or having to track it down, which I always appreciate. Everything was packed well and nothing looked beat up. Simple experience, but something about it just felt easy, which is kind of all I want when ordering music gear online. I’d use them again.
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ashleyhoward2248
April 08, 2026
"Nice to be kept in the loop"
They kept me updated the whole time until my order shipped, which I really appreciated. I always like knowing what’s going on with a purchase, makes the wait feel a lot easier, right?
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EvaBrodeur_36
April 07, 2026
"I ordered a guitar pedal from..."
I ordered a guitar pedal from American Musical Supply, and to their credit, the product info was actually spot on. The specs, power details, and what was supposed to be in the box all matched what showed up. Kind of funny that this feels worth mentioning, but some sites make you play detective before buying. This one didn’t, so no complaints from me.
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loispults2408
April 01, 2026
"Everything Came Exactly as Ordered"
I ordered a couple of cables and a pedal from americanmusical, it was kind of a relief that everything showed up exactly right. No wrong items, nothing missing, and the models matched what I picked on the site. I’ve had mix-ups with other music stores before, so this was a nice little win. The box was in good shape, the receipt matched, and the whole order was just easy. It wasn’t a huge purchase, but they got it right, so I’m happy with it
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william_Green80
March 19, 2026
"Cancelled my order without any hassle"
I had to cancel an order because I accidentally picked the wrong item, and I was expecting it to be a whole thing. It wasn’t. They treated me like a regular person who made a simple mistake, which is really all you can ask for.
I called customer service, they looked it up right away, and cancelled it before it shipped. The refund came through just like they said it would. No runaround or attitude, just decent service. I’d definitely shop there again...
I called customer service, they looked it up right away, and cancelled it before it shipped. The refund came through just like they said it would. No runaround or attitude, just decent service. I’d definitely shop there again...
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troyjohnson8390
March 16, 2026
"Approved, but the process dragged a bit"
I did end up getting approved for financing, but it wasn’t as smooth as I thought it would be. I had to wait around and verify the same stuff more than once, which got annoying. It wasn’t a terrible experience or anything, just kind of average and more of a hassle than I expected.
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ARZU
March 16, 2026
"Open-box deal was actually honest"
Grabbed an open-box pedal and, to be fair, the site described it accurately. It had the little scuff they mentioned, but the thing works just fine, so no complaints there. Shipping was decent too. Knocked off a star because the packing was kind of half-assed and could’ve been better.
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RachelParra_13
February 25, 2026
"Arrived faster than expected"
I was feeling kind of stuck waiting on this, like I couldn’t really move forward until it showed up, but it shipped super quick. No waiting around at all, which was a relief
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gladys_Williams71
February 19, 2026
"Made Buying My Guitar Feel Way Less Stressful"
I’d been eyeing this new guitar for a while, and the price was the one thing making me hesitate. Being able to split the payments made it so much easier to just go for it without feeling like I was taking a huge hit all at once. Now I’ve got the guitar, I’m playing it more than I probably should, and I’m really glad I didn’t have to wait months to make it happen.
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hello_vanessa126
February 09, 2026
"Easy to Find What I Needed"
I had a smooth experience on americanmusical. The pages loaded quickly, and I was able to find the guitar gear I was looking for without, you know, clicking around forever. Checkout was simple too, no confusing steps or anything like that. i really appreciate when a music site just keeps things easy and doesn’t make the whole process harder than it needs to be.
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erna.Corum
February 03, 2026
"Great deal on my guitar"
I found the guitar I wanted here for cheaper than I saw on other sites, which was a nice surprise. Shipping was fair too, and overall it felt like a really good value for what I paid.
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kristanmccarthy2250
January 31, 2026
"Had the pedal in stock"
I was trying to find this pedal forever and it was sold out on a couple other sites, but americanmusical.com actually had it ready to ship. I placed the order quick and started getting updates right away. Super easy overall, no complants.
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Robert_aguilera87
January 10, 2026
"Easy to update my account"
I needed to change some of my account info earlier this week, and it was super easy. Took care of it in just a few minutes with no hassle at all.
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KathrynMckenna
December 15, 2025
"I think it was just bad timing…"
I think it was just bad timing on my end, but I ended up needing a refund. The good thing is they processed it really quickly, so I can’t complain too much.
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